About Our Site
Terms & Conditions
Privacy Statement
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About Our Site
About our siteTerms & Conditions
TERMS AND CONDITIONSOrdering is done on line should you have any queries please contact us phone us on 0845 166 2683 or email us on sales@personalisedgiftuk.co.uk
PAYMENT
Payment can be made in several ways:
* Online Credit or Debit card
* Telephone Credit Card or Debit Card
* Cheque* or Postal Order
* Please note: Cheques take 5 working days to clear and orders cannot be sent out until clearance has been obtained. It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept you delivery, get it delivered to your workplace or a neighbour.
SPECIAL DELIVERY INSTRUCTIONS SUCH AS LEAVE WITH NEIGHBOUR, IN PORCH, BEHIND DUSTBIN. SHOULD YOU REQUEST THE GOODS BE LEFT UNATTENDED WE CANNOT BE HELD RESPONSIBLE SHOULD THE GOODS GO MISSING OR ARE DAMAGED.
CLAIMS FOR NON DELIVERY
All claims for non delivery or shortages must be made within 10 days of placing your order after this period we cannot be held responsible.
We (the above companies) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, War or any labour problems or our
suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over.
If for any reason, we are out of stock of a certain item or items – Personalised Gifts UK reserves the right to replace them with an item of similar style, colour and theme at the same price or of greater value. We will, of course choose the most appropriate item as a substitute.
PRICING ERRORS
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to
dispatch and give you the option of reconfirming your order at the correct price or canceling.
FAULTY GOODS
Faulty goods must be returned in 7 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unused in the original packaging with all tags.
The cost of returns is the responsibility of the customer except in the case of faulty goods please not we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
RETURNS POLICY
You have the right to cancel your order in 3 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund.
The following cannot be returned for credit: Wigs, Teeth, undergarments or goods that have been personalised for you. The cost of returns is the responsibility of the customer
please note we are not responsible for returned goods lost or damaged in transit back to us.
It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
Providing the above is adhered to a refund less our delivery costs and other charges as below will be made within 20 days of receipt of goods
A 4 % restocking charge & a 6% credit card fees as charged to us will be applied to both cancelled and returned orders.
CANCELLATION & RETURNS
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 6 % bank handling charge, should the order have
been dispatched your refund will be less the 6% and the post & packing charges.
A 10 % restocking charge & a 6% credit card fees as charged
to us will be applied to both cancelled and returned orders.
CONTACTING US.
You can contact us by e-mail :
sales@personalisedgiftuk.co.uk
or in writing to:
Personalised Gifts UK
Unit 30 Corringham Road Industrial Estate,
Gainsborough Lincolnshire,
DN21 1QB
Phone: 0845 166 2683
Phone: 01427 676 350
Fax : 01427 810 174
Company Registration no: 5080728
VAT Number: 842 3037 52
Privacy Statement
Privacy PolicyAt Personalised Gifts UK we are committed to protecting your privacy. Personalised Gifts UK will only use the information that is collected about you in accordance with the Data Protection Act 1998.
Personalised Gifts UK may wish to collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
You will be given the opportunity to refuse any marketing emails offered by the Personalised Gifts UK.
The type of information that we may possibly collect about you includes but is not limited to:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details (when placing orders)
We will never collect sensitive information about you without your explicit consent, all of the information that we may receive about you can only be conveyed to us by you.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will be more than happy delete or correct them promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you can contact us using one of the methods provided from within our Contact Page.
