PAYMENT
Payment can be made by:
Online Credit or Debit card
Telephone Credit Card or Debit Card
Cheque or Money Order
(Cheques take 3 working days to clear and orders cannot be sent out until clearance has been obtained.
 .
 
It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept you delivery, get it delivered to your workplace or a neighbour. SPECIAL DELIVERY INSTRUCTIONS SUCH AS LEAVE WITH NEIGHBOUR, IN PORCH, BEHIND DUSTBIN. SHOULD YOU REQUEST THE GOODS BE LEFT UNATTENDED WE CANNOT BE HELD RESPONSIBLE SHOULD THE GOODS GO MISSING OR ARE DAMAGED.

We (the above companies) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, War or any labour problems or our suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over.
   
PRICING ERRORS
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to dispatch and give you the option of reconfirming your order at the correct price or canceling.
  
FAULTY GOODS
Faulty goods must be returned in 2 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unused in the original packaging with all tags.
 
The cost of returns is the responsibility of the customer except in the case of faulty goods  please not we are not responsible for returned goods lost or damaged in transit back to us.

It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
 
RETURNS POLICY

The following cannot be returned for credit: Wigs, Teeth, undergarments engraved or personalised items or goods that have been personalised for you.
 

CANCELLATION
Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 15% administration plus 6% bank handling charge..

REFUSAL
Uk Balloon & Party Ltd and their trading subsidiaries reserve tthe right to refuse any order at any time.
 

CONTACTING US.
You can contact us by e-mail : sales@ukpartyshop.co.uk
 or in writing to
UK Balloon & Party Ltd
PO Box 228, Keighley, West Yorkshire BD22 7YG
Phone:0845 166 2683 * Fax: 0845 226 9879 Or by phoning us on 0845 166 2683 Monday to Thursday (apart from Bank & Public Holidays) between the hours of 10am and 4pm
 
Company Registration no:4842463